Delete data in Feldivo

Remove the data from your device

To delete a single report, open its menu on the start screen or in the report and tap "Delete". This deletes the report with its photo copies, signatures and its PDF; the originals in your gallery stay. To delete a customer, open it in "Customers" and tap "Delete customer"; its reports keep the typed name. You delete saved phrases under Settings > "Quick notes", you change or empty your company profile under Settings > "Company profile", and you can delete templates one by one. To remove all data of the app, open Apps > Feldivo > Storage in the Android settings and clear the storage, or uninstall the app (the menu names can differ slightly from phone to phone). This removes all reports, photo copies, signatures and PDFs, the customer file, the settings, the company profile and logo, saved phrases, templates, the free PDF times, the purchase check, your ad choices, the ad counters and the data for Pro offers. A copy in your own Android backup stays in your Google account until Android replaces it; you can switch the backup off in the Android settings. PDFs, backup files and CSV files you shared or saved stay where you sent or saved them. Your Pro purchase stays with your Google account. Data that the ad services received stays with them; you can reset or delete the advertising ID in the Android settings.

Exported files

Feldivo turns your reports into PDF files on your phone. You decide what happens with a PDF: share it through the Android share menu, save it with the Android file dialog where you want, or open it in your own PDF app (see "Your PDF reports and sharing"). Under Settings > "Backup" you can save a complete backup as one ZIP file: your customers, your reports and their photo copies (without the PDFs). With Pro you can also export your customer list as a CSV file. Both go only where you choose in the Android file dialog, for example a USB stick, a folder on the phone or a cloud storage of your own; the files are not encrypted, so keep them safe. "Restore backup" reads such a file back: it adds what is missing and keeps the newer version of a report or a customer; it deletes nothing. Nothing is uploaded to us.

Backups

Android backup is switched on only for the settings file of the app and your company logo. The settings file also holds your company profile, your saved phrases and the captions the app remembers, your saved templates and the times of your last free PDFs. Your reports, photos, signatures, customers and PDFs are never part of it; they stay on this phone (for a copy of them, see the backup file above). The purchase check, the ad counters, your ad choices and the data for Pro offers are not part of it either. The backup is your own, in your Google account, and the transfer to a new phone; we have no access to it. You can switch it off in the Android settings.

Emails you sent us

Emails you sent us are stored separately from the app. To have them deleted, write to info@farusone.com.

Data of the ad services

We do not receive the data the ad services collect (see the privacy policy, "External services"). Write to info@farusone.com and we answer within one month: we delete what we hold about you, explain which service is responsible and forward your request to it if you wish.

Right away in the app: Settings > "Privacy choices for ads" withdraws your consent and stops all ads. You can also delete the advertising ID in the Android settings. With Pro the app no longer loads ads at all.